1. Who this covers
This policy explains what E Space collects when you use the app, why, and what choices you have. It applies to renters, hosts and anyone browsing without an account.
2. What we collect
Account and profile information
- Name, email address and password, or the Google or Apple account you sign in with.
- Profile photo, if you add one.
- Whether you act as a renter, landlord, agent or BnB host.
Listing and booking information
- Listing details you enter: title, description, price, photos, amenities, house rules and the map pin you drop.
- Bookings, dates, messages between you and the other party, and reviews you write.
Payment information
- The M-Pesa number used to pay or receive a payout, and the amount, status and reference of each transaction.
- We never see or store your M-Pesa PIN. It is entered only on Safaricom’s own prompt on your handset.
- We do not store card numbers.
Device and location information
- Approximate or precise location, only while the app is open and only after you grant permission, to show homes near you and distances.
- Basic device and diagnostic data used to keep the app working and to investigate crashes.
- Which homes you open, and where you opened them from. Used to rank listings and to tell hosts how their homes are doing. Never shown to other users, and never used to identify you to a host.
Verification information
- Identity documents you submit for verification, used only to confirm you are who you say you are.
3. Why we use it
- To create and secure your account.
- To show listings, run search, and rank results including by distance from you.
- To take payments, hold them in escrow, and release or refund them.
- To let you and the other party message each other about a booking.
- To detect fraud, fake listings and abuse, and to keep the marketplace safe.
- To send notifications you have asked for, such as new homes nearby or booking updates.
- To meet legal, tax and regulatory obligations.
4. Who we share it with
We do not sell personal data. We share only what each provider needs to do its job:
- Clerk — authentication and account security.
- Supabase — database and file storage for listings, bookings and messages.
- Safaricom M-Pesa — to initiate payments and payouts.
- Our escrow payments partner — to hold and release funds.
- Other users — hosts see the details needed to accept your booking, and renters see your host profile and listing.
- Authorities — where we are legally required to, or to protect someone from harm.
5. Location, specifically
Location is optional. Decline it and the app still works; you simply lose distance sorting and nearby alerts. We read location only while the app is in use, never in the background, and we do not build a history of your movements.
The map pin on a listing is set by the host and is shown to renters. Do not place a pin more precisely than you are comfortable sharing publicly.
6. How long we keep it
- Account data: while your account is open.
- Booking and payment records: kept after a booking ends, because tax and dispute rules require it.
- Identity documents: kept only as long as needed for verification and any dispute arising from it.
- Messages: kept while either party may need them for a dispute.
7. Your rights
Under Kenya’s Data Protection Act 2019 you may:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct anything inaccurate.
- Ask us to delete your data, subject to records we must keep by law.
- Object to a use, or withdraw a permission such as location, at any time.
- Complain to the Office of the Data Protection Commissioner.
Location and notification permissions can be withdrawn in your device settings at any time.
8. Security
Data is transmitted over encrypted connections and access is restricted to what each service needs. Passwords are never stored in readable form. No system is perfectly secure, so use a strong, unique password and tell us promptly if something looks wrong with your account.
9. Children
E Space is not for anyone under 18. If we learn we hold data from a child, we delete it.
10. Changes and contact
If we make a material change to this policy we will tell you in the app before it takes effect. For any privacy question, or to exercise a right above, contact us through Help in the app or at espacesupport@gmail.com.